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The Ealing Trader Assurance Scheme
The scheme has been introduced by Ealing Council's Trading Standards Service with the following main aims:
- To ensure that new/used car sales comply with consumer portection legislation
- To improve customer confidence in the motor trade in Ealing
- To imporve consumer protection in motor trade transactions
However, Trading Standards cannot "approve" business as such. It will also remain the buyer's responsibiltiy to compare prices
and ensure that they are getting value for money.
Businesses who are members of the Scheme will be entitled to use the Ealing Trader Assurance Scheme logo.
What does the logo mean?
If a business displays the logo it means that they have given a public assurance that:
- They will deal with customers fairly, courteously and in accordance with good business practice.
- They undertake to comply with the spirit and letter of consumer protection law.
- They operate a staff training scheme policy
- They have a customer complaints procedure
- They ensure that all decisions applied to motor vehicles are legsal, honest and legal
- All vehicles over three years old will be sold with a current MOT Test Certificate (all vehicles must be roadworthy)
How will I recognise scheme members?
Look for the distinctive logo that may appear:
- On business premises
- On business documentation
- In newspaper advertising
Or alternatively, contact the Trading Standards Service who maintain an up to date list of members. The list will also be posted on
the Trading Standards Internet Site and in other Council main receptions and libraries.
What is the role of Ealing Council's Trading Standards Service?
The Trading Standards Service will:
- Ensure that members of the Scheme continue to adhere to their assurances
- Revoke membership if a business fails to meet the Scheme terms and conditions
- Provide a free advice service to members and consumers if there is a dispute
- Provide information to consumers on which businesses are members of the scheme
If I have a complaint against a member what should I do?
Members of the scheme have committed themselves to dealing with customer complaints in a prompt, effective and courteous
manner, and in accordance with good business practice:
- Draw your complaint to the attention of a responsible person in the business
- If necessary, make the complaint in writing (all written complaints must be kept by the business in a central file and can be examined
by the Trading Standards Service
- If you feel your complaint is not being handled properly please contact Trading Standards
How can I find out more?
If you want any further advice of information of the Scheme or if you require advice on your rights as a consumer, please contact Trading Standards at:
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Twyfords - call us now on 0208 992 9988
Please contact a member of our team, Andrew, Tareq, Andy or John.
43-49 Gunnersbury Lane, Acton, London, W3 8ED
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